Cancellation & Refund Policy

Cancellation & Refund Policy

This policy applies to payments for individual gutter-cleaning appointments with BrightLine Gutter Care LLC.

Canceling or rescheduling

Please give us at least 48 hours' notice when possible. If your plans change later, contact us as soon as possible. There is no cancellation or rescheduling fee, including for requests made less than 48 hours before an appointment. New appointment times are subject to availability.

Your choice for prepaid appointments

If an appointment is canceled before work begins, you may choose a full refund or keep the payment toward a rescheduled visit. Applying the payment to another visit is optional; we will confirm your choice with you. If the scope or price of the new visit changes, we will explain the difference and obtain your approval before any additional charge.

Weather, unsafe access, or a cancellation by BrightLine

If we cannot perform the service because of weather, unsafe conditions, or a cancellation by BrightLine, you may choose to reschedule and keep your payment toward that visit, or receive a refund for the service not performed. No cancellation or rescheduling fee applies.

Refunds and completed work

Refunds are returned to the original payment method. Your bank or payment provider may require additional time to display the credit. If work has already begun or you have a concern about completed work, contact us so we can review the work, the agreed scope, and any unperformed portion with you.

How to contact us

Text or call (215) 929-4401, or email brightlinegutter@gmail.com. Include your name, service address, and appointment date. Texting is welcome, but you do not need to use a particular contact method to notify us.

Your legal rights

The requested 48-hour notice does not limit any cancellation or refund right provided by applicable law. Nothing in this policy waives those rights or replaces any separate contract or cancellation notice required by law.