BrightLine Gutter Care Privacy Policy

Effective date: August 12, 2026

BrightLine Gutter Care LLC (“BrightLine,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.brightlinegutter.com (the “Site”), request a quote, book a service, purchase or manage a Gutter Care Plan, communicate with us, or otherwise interact with BrightLine.

This Privacy Policy applies to information collected through the Site and in connection with BrightLine’s customer services. It does not apply to a third party’s separate website, service, or privacy practices.

1. Personal Information We Collect

The information we collect depends on how you interact with BrightLine.

Information you provide

We may collect:

• Contact information, such as your name, email address, telephone number, billing address, and service address.
• Quote and service information, such as your requested service, messages, appointment preferences, property type, gutter condition, access information, photographs you submit, and other details needed to evaluate or perform work.
• Booking and plan information, such as the service or plan purchased, appointment history, plan usage, transaction amount, invoices, cancellations, and refund information.
• Account information, such as information used to create or manage a Wix member account or view subscriptions. Login credentials are handled through the applicable platform and are not intended to be visible to BrightLine as plain-text passwords.
• Payment information, such as billing details and payment status. Payment-card information is processed by Wix and/or the selected payment processor. BrightLine generally receives transaction details and confirmation rather than the complete payment-card number.
• Communications, including emails, text messages, telephone-call details, contact-form submissions, reviews, feedback, and records of customer-service requests.
• Property and service photographs, including before-and-after images and photographs documenting gutter conditions, completed work, access, or potential damage.

Please do not submit Social Security numbers, government identification numbers, medical information, financial-account passwords, or other sensitive information that is not reasonably needed for gutter services.

Information collected automatically

When you use the Site, Wix and other enabled technologies may automatically collect information such as:

• Internet Protocol (IP) address;
• browser, device, and operating-system information;
• general location inferred from an IP address;
• pages viewed, buttons or links selected, referring pages, and time spent on the Site;
• date, time, and frequency of visits;
• cookie identifiers and similar online identifiers; and
• information about Site performance, errors, security, and interactions.

We may receive information from Wix, payment processors, scheduling or communications providers, analytics providers, advertising providers when enabled, customer referrals, and other service providers used to operate BrightLine.

2. How We Use Personal Information

We may use personal information to:

• respond to questions and quote requests;
• evaluate the property and determine service availability, scope, access requirements, and pricing;
• schedule, confirm, reschedule, and perform gutter services;
• process plan purchases, payments, refunds, and invoices;
• administer customer accounts and Gutter Care Plans;
• send appointment reminders, arrival notices, before-and-after photographs, service updates, and other transactional communications;
• provide customer support and resolve complaints, payment issues, or disputes;
• maintain service, warranty, insurance, accounting, tax, and business records;
• improve the Site, services, scheduling, advertising, and customer experience;
• measure Site performance and understand how visitors use the Site;
• detect and prevent fraud, misuse, security incidents, and illegal activity;
• enforce our agreements and protect customers, BrightLine, workers, and property;
• comply with legal, regulatory, insurance, and law-enforcement obligations; and
• send promotional emails or text messages when permitted and when any required consent has been obtained.

BrightLine will not use service photographs that identify a customer or property in public advertising without permission, except when disclosure is required or permitted by law.

3. Cookies and Similar Technologies

The Site is hosted on Wix and uses cookies and similar technologies. These technologies may include:

• Essential cookies, which support security, fraud prevention, account login, checkout, Site stability, and other necessary functions.
• Functional cookies, which remember settings and support optional Site features.
• Analytics cookies, which help measure Site traffic, performance, and visitor interactions.
• Marketing cookies, which may help measure advertising, limit repeated advertisements, or deliver more relevant advertising when advertising integrations are enabled.

The Site may use Wix Analytics and, if connected, services such as Google Analytics, Google Ads, Meta technologies, or other third-party tools. These providers may collect online identifiers and activity information under their own privacy policies.

Where available, you may use the Site’s cookie banner or privacy-preference control to accept, reject, or change preferences for non-essential cookies. You may also adjust your browser settings to block or delete cookies, although doing so may affect some Site functions. Where required by applicable law and supported by our systems, we will honor legally recognized universal opt-out preference signals.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for legitimate business purposes:

• Website and platform providers, including Wix, which hosts and supports the Site, accounts, forms, bookings, pricing plans, and related features.
• Payment processors and financial institutions that process purchases, refunds, disputes, and fraud checks.
• Business service providers, such as scheduling, communications, email, text-messaging, file-storage, accounting, customer-management, analytics, advertising, security, and technical-support providers.
• Employees and qualified subcontractors who need information to schedule, evaluate, or perform the requested service.
• Professional advisers, insurers, attorneys, accountants, and consultants when reasonably necessary.
• Government authorities, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, customers, workers, or property.
• A successor or transaction participant in connection with a proposed or completed merger, sale, financing, reorganization, transfer of assets, or similar business transaction, subject to applicable law.

We do not sell personal information for money. If BrightLine uses technology that applicable law defines as “selling,” “sharing,” or processing for targeted advertising, eligible individuals may exercise the applicable opt-out rights described below.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, administering plans, maintaining warranty and service records, meeting accounting and tax requirements, resolving disputes, preventing fraud, maintaining security, and complying with legal or insurance obligations.

Retention periods vary based on the type of information, the customer relationship, legal requirements, and operational needs. When information is no longer reasonably needed, we may delete it, de-identify it, or retain it in a form that does not reasonably identify an individual, subject to technical and legal limitations.

6. Data Security

BrightLine uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we handle. We also rely on Wix, payment processors, and other providers to maintain safeguards for information processed through their systems.

No website, electronic transmission, storage system, or security measure is completely secure. We therefore cannot guarantee that information will never be accessed, lost, misused, or disclosed without authorization.

7. Your Privacy Choices

Access, correction, and deletion

You may ask to access, correct, or delete personal information BrightLine maintains about you. You may also ask for information about our processing or request a portable copy when required by applicable law. Contact us using the information in Section 14.

We may need to verify your identity and authority before completing a request. We may retain or withhold certain information when permitted or required by law, including records needed for contracts, payments, taxes, insurance, fraud prevention, legal claims, or security.

Marketing communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may opt out of marketing text messages by replying STOP. Opting out of marketing does not prevent service-related communications about appointments, purchases, payments, safety, accounts, or active projects.

Cookie and advertising choices

You may adjust choices through the Site’s cookie or privacy control when available, through your browser settings, and through opt-out tools offered by applicable analytics or advertising providers.

8. State Privacy Rights

Depending on where you live and whether a privacy law applies to BrightLine’s processing, you may have rights to:

• confirm whether we process your personal information;
• access, correct, or delete certain personal information;
• obtain a portable copy of certain information;
• opt out of the sale of personal information, targeted advertising, or certain profiling;
• limit or withdraw consent for certain sensitive-data processing; and
• appeal a decision concerning a privacy request.

To exercise a right, email BrightLinegutter@gmail.com with the subject Privacy Request or write to the address in Section 14. Describe the request and the state in which you reside. To appeal a denied request, use the subject Privacy Appeal and explain why you believe the decision should be reconsidered. We will respond as required by applicable law.

BrightLine will not unlawfully discriminate against you for exercising an applicable privacy right. You may use an authorized agent when permitted by law, but we may require proof of authorization and identity verification.

9. Children’s Privacy

The Site and BrightLine’s services are intended for property owners, tenants with proper authority, and other adults. They are not directed to children under 13, and BrightLine does not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it when appropriate.

10. Third-Party Websites and Services

The Site may contain links to third-party websites or use features provided by third parties. BrightLine is not responsible for a third party’s content, security, or privacy practices. Review the privacy policy of any third-party service you use.

11. Communications and Telephone Information

When you provide a telephone number or email address, BrightLine may use it for transactional communications relating to quotes, appointments, technician arrival, photographs, invoices, payment, plan administration, and customer support. Promotional communications will be sent only as permitted by law and subject to any required consent. Consent to receive marketing text messages is not a condition of purchasing service.

12. Information Processed in Other Locations

Wix and other service providers may process or store information in the United States and other locations where they or their service providers operate. Privacy and data-protection laws in those locations may differ from those where you live. We use service providers and safeguards as required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, Site tools, legal requirements, or business practices. The revised policy will be posted on the Site with a new effective date. If a change materially affects how we use previously collected personal information, we will provide additional notice or obtain consent when required by law.

14. Contact BrightLine

For questions, privacy requests, corrections, deletion requests, or complaints, contact: